WARANTY

Returns & Warranty Claims.

Something not working as it should? We will help you put it right. Complete the short form below and we will take care of the rest.

Warrenty Request

How it works

  1. Complete the form

    Fill in the claim form below with your product and fault details.

  2. Attach evidence

    Add clear photos and a short video, even if the product does not power on.

  3. We reply with an RMA

    We send your return reference and tell you exactly what to do next.

  4. Repair, replace or credit

    We arrange the outcome and keep you updated until it is resolved.

Before you start

  • Your Lumatek invoice number
  • The serial number, on the box next to the EAN code, or engraved on the driver or frame
  • The date of purchase and where you bought it
  • Clear photos of the product and the fault
  • A short video showing the product behaviour, even if it does not turn on when properly connected

Good to know

Keep the item safe

Please hold on to the faulty product until we have confirmed the next steps with you.

Timing

We aim to resolve claims within 30 days of receiving your request.

Your rights

This process does not affect your statutory consumer rights.

Claim form

Start Your Claim.

Your details

Product details

Proof of purchase

The fault

Does it power on?

Photos (optional)

We will reply by email with the next steps. This does not affect your statutory consumer rights. A dedicated process applies for the United Kingdom.